Instructor Led Training
Interactive, technology-enabled instruction delivered with well-written content and materials, learner accountability and measurement, as well as dynamic facilitation.
At New Level Partners, we can design, develop and deliver courses to any target group. Our programs utilize advanced Adult Learning Theory with extensive participant interactive and embedded technology such as community forums, recorded samples, customized case studies, avatars or blending E-Learning courses and classroom work.
And, we don’t stop there. We produce all student and leader materials – hardcopy or e-versions – to high-graphic appeal and ease-of-use to ensure training success.
New Level Partners has extensive P&C industry experience and understands the unique learning and development needs of carriers and agents-brokers from experienced staff to new hires. Our customized capabilities include Commercial Lines and Personal Lines coverage education, Risk Management workshops, Sales and Service skill development (including relationship management and business writing) and Leadership Workshops and Team Strength Analysis.
NLP’s P&C programs can be purchased off-the-shelf as new employee training workshops or customized for specific topics, specific employee groups or advanced topic levels.
All NLP programs emphasize student participation – not lecture – and deploy advanced learning tools to maximize student activity and group interaction. Scenario-based learning is productive and a positive user experience!
Recruiting and Hiring
New Level Partners’ many years of recruiting and hiring experience is contained in the industry-leading Managers’ Recruiting and Hiring Simulation. This full-day workshop tackles all components of the recruiting process – Candidate Research, Sourcing, Pre-Qualification, Interviewing and Selection, Assessments, Reference Checks and Managing the Offer – in a technology-enabled workshop. Your hiring team will emerge with a clear perspective of the steps and discipline required to execute a successful recruiting function.
Business Skills for Customer Service
Effective client skills require constant development and reinforcement. NLP delivers half-day workshops or sequential virtual sessions on the following topics: Basics of Verbal Communication – Phone Etiquette and Client Interaction, Customer Management/Managing Priorities, Building Successful Business Relationships, Business Writing and Negotiation Skills – Resolving Conflict and Building Credibility.
Call Center Training
Call Center environments demand a blend of customer-centricity and standardization. NLP works with client experts to leverage the firm’s ‘optimal call’ into an effective training platform. NLP’s Call Center programs are customized but draw upon NLP’s extensive work with a wide range of Call Center environments. Systems training is a blended component.
Manager’s and Supervisory Programs
New Level Partners has delivered numerous supervisory and management programs. Topics range from leadership basics, performance management, presentation skills, team building and coaching techniques.
NLP is certified in numerous tools for use to determine team member’s strengths and to identify blind spots within the team composite. Let us help you build a strong team.