Instructor-Led

Interactive, technology-enabled instruction

NLP Instructor-Led training optimizes behavioral development and skill acquisition. Clear learning objectives for the target audience, combined with expert instructional design, well-written content and materials, learner accountability and measurement, as well as dynamic facilitation produce an effective learning experience.

New Level Partners can design, develop and deliver courses to any target group. NLP programs utilize advanced Adult Learning Theory with extensive participant interactive and embedded technology such as community forums, recorded samples, avatars or blending E-Learning courses and classroom work.

NLP produces all student and leader materials – hardcopy or e-versions – to high-graphic appeal and ease-of-use.

P&C Insurance

New Level Partners has extensive P&C industry experience and understands the unique learning and development needs of carriers and agents-brokers from experienced staff to new hires. Our customized capabilities include Commercial Lines and Personal Lines coverage education, Risk Management workshops, Sales and Service skill development (including relationship management and business writing) and understanding and avoiding Agency Errors and Omissions exposures.

NLP’s P&C programs can be purchased off-the-shelf as new employee training workshops or customized for specific topics, specific employee groups or advanced topic levels.

All NLP programs emphasize student participation – not lecture – and deploy advanced learning tools to maximize student activity and group interaction. Scenario-based learning is productive and a positive user experience!

Recruiting and Hiring

New Level Partners’ many years of recruiting and hiring experience is contained in the industry-leading Managers’ Recruiting and Hiring Simulation. This full-day workshop tackles all components of the recruiting process – Candidate Research, Sourcing, Pre-Qualification, Interviewing and Selection, Assessments, Reference Checks and Managing the Offer – in a technology-enabled workshop. Your hiring team will emerge with a clear perspective of the steps and discipline required to execute a successful recruiting function.

Business Skills for Customer Service

Effective client skills require constant development and reinforcement. NLP delivers half-day workshops on the following topics: Basics of Verbal Communication – Phone Etiquette and Client Interaction, Customer Management/Managing Priorities, Building Successful Business Relationships, Business Writing and Negotiation Skills – Resolving Conflict and Building Credibility.

Call Center Training

Call Center environments demand a blend of customer-centricity and standardization. NLP works with client experts to leverage the firm’s ‘optimal call’ into an effective training platform. NLP’s Call Center programs are customized but draw upon NLP’s extensive work with a wide range of Call Center environments. Systems training is a blended component.

Leadership of Virtual Teams

Coming second quarter 2011!

Manager’s and Supervisory Programs

New Level Partners has delivered numerous supervisory and management programs.  Topics range from leadership basics, performance management, presentation skills, team building and coaching techniques.

Our Portfolio

  • Click the top or bottom corners to flip pages

    IIABNY Verbal Communications Skills: Effective Communication

    All participant guides, leader’s materials and PowerPoint slides are included in the program.

  • Click the top or bottom corners to flip pages

    Homesite: Master Coaching Plan

    This handbook for Sales Coaches outlines performance metrics to lead a sales team.

  • Main Forum

    The New Level Partners Community Forum can be customized to suit the needs of any interactive group discussion.

  • Sub Forum

    Sub-forums break down topics to direct the user to a streamlined course of learning.

  • Thread Forum

    Individual threads are where the discussion takes place; allowing for an interactive and interesting learning experience.

  • Leader’s Guide

    New Level Partners instructor-led materials design centers around an intuitive look and feel to ensure that the trainer is prepared for anything that comes their way.